1. How to erase data in the app
- Open the MyCatLog app.
- Go to Settings.
- Select Erase all app data.
- Review the warning and confirm the deletion.
Once completed, the app data stored on that device is erased immediately and the app returns to its onboarding state.
2. If you cannot access the app
If you cannot open the app or cannot find the deletion flow, contact support@bn-rb.com.
| Suggested subject | [MyCatLog] Data deletion request |
|---|---|
| Helpful details | Device model, app version, and why deletion is needed |
| Reply channel |
3. Data erased from the device
When the user chooses Erase all app data, the following data stored on the device is removed.
- Cat profiles and cat profile photos
- Meal, water, weight, litter, vomit, symptom, respiratory, memo, and medical records
- Schedules, routines, care reminders, and related local notifications
- App settings such as language, favorites, and quick log preferences
- Widget summary snapshots and local cached data
4. Data that may remain
The items below may not be removed immediately by the in-app deletion flow and can be retained under third-party policies or in the user's own storage.
- Purchase and subscription records handled by the App Store, Google Play, or RevenueCat
- Diagnostic, analytics, and advertising-related data processed by Firebase Analytics, Crashlytics, and Google Mobile Ads
- iCloud backup copies that the user previously created
Retention periods for those items follow each provider's own policy. iCloud backup copies may remain until the user removes them manually or replaces them with a newer backup.