1. How to contact us
Email is the fastest support channel. Please send your request to support@bn-rb.com, and we will reply in the order received.
| Support email | support@bn-rb.com |
|---|---|
| Operating entity | BNRB |
| App name | MyCatLog |
| Helpful details | Device model, iOS version, app version, affected screen, and reproduction steps |
2. Common requests
2-1. Restore subscription
You can reload your App Store subscription status using the Restore purchase button at the bottom of the Premium screen.
2-2. Review legal documents
2-3. Data deletion
Instructions for erasing app data and details about data that may remain are available on the Data Deletion page.
2-4. Report an issue
If the app freezes, fails to save, or behaves unexpectedly on a specific screen, sending a screenshot and the steps just before the issue occurred can speed up review significantly.
3. Current support scope
- Bug reports and app malfunction inquiries
- Premium subscription and restore support
- Questions about the privacy policy or terms of service
- How to use records, schedules, reminders, and widgets
Support scope and response times may vary depending on current operating conditions.